We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments. We do not accept personal checks, money orders, direct bank transfers, debit card payments, or cash on delivery.
When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.
We reserve the right at any time after receipt of the order to accept or decline the order, or any portion thereof, in our sole discretion, even after the Customer receives an order confirmation or after the credit card has been authorized. If the credit card has already been authorized for the purchase and the order is canceled, we will issue a credit to the original method of payment.
Any cancellation made after an order has been placed, will be subject to a cancellation fee of $0.5 regardless of the time the order has been placed (even if it is just a second later) as the merchant processor/credit card charges us a fee for cancellations.
Please note that any orders that have already been packed or shipped cannot be cancelled.
The delivery time is based on the shipping option that you have chosen. Once the order has shipped, we will email your tracking information on the next day as tracking information generally becomes available 24 hours after we have shipped the order. We are not responsible for delays caused by the customs department in your country.
Promotion and discount codes cannot be used in conjunction with other promotions and discounts unless stated otherwise.
No, you can also place an order as a guest. But, there are some perks if you have an account with us:
Easily view your order status and order history
Receive updates detailing our new releases and special promotions
We offer a 30-day return policy on all products, provided they are in their original condition and packaging. To initiate a return, please contact our customer service team with your order number and reason for return.
It can take 3 to 5 business days for your tracking number to become available. Once your order is shipped, we'll send you an email with your tracking number and a link to track your order. You can track your order directly on our site or through third-party tracking sites, including the courier's site. Please note that tracking information may not be immediately available and there may be occasional delays due to factors outside of our control. If you have any concerns about your order's delivery status, please don't hesitate to contact our customer service team for assistance.
If you have entered an incorrect address for shipping, please contact us as soon as possible so we can make the necessary changes. However, if the package has already been shipped, we cannot guarantee that we will be able to intercept it and make the changes. In such cases, the package may be returned to us and you will need to pay for shipping again to have it reshipped to the correct address.